Responsible Gaming at 5z7

Gaming Should Be Fun — Let's Keep It That Way

5z7 is committed to providing a safe and enjoyable gaming environment for all players across Bangladesh. We believe that gambling is a form of entertainment — a way to enjoy cricket betting, live casino games, and slots alongside friends and family. When it remains just that, it can be a genuinely rewarding experience. Our responsible gaming programme exists to help ensure it stays that way.

We recognise that for a small number of people, gambling can become problematic. Problem gambling can affect mental health, relationships, and financial stability. 5z7 takes this seriously — which is why we have built a comprehensive suite of player-protection tools and why our support team is available 24/7 to assist any player who feels their gaming is getting out of hand.

21+ Age Restriction — No Exceptions

5z7 is strictly an adults-only platform. All players must be 21 years of age or older to register an account, make a deposit, or place any bet on the Platform. This is a firm, non-negotiable requirement and applies to every player in Bangladesh regardless of the game type or betting amount.

During account registration, 5z7 carries out an age verification check. Where our automated systems flag uncertainty, we will request a copy of a valid government-issued identity document — such as a National ID card or passport — before the account is fully activated. Any account found to belong to a player under the age of 21 will be permanently closed and all associated funds will be handled in accordance with our Terms and Conditions.

Your Player Protection Tools

Every registered 5z7 account has access to the following player-protection features. You can activate or request any of these tools at any time by contacting our support team at [email protected].

Deposit Limits in Detail

Deposit limits allow you to cap the total amount you load into your 5z7 account over a given time period. This is one of the most effective tools for keeping your gaming spend within a budget you are comfortable with. Limits can be set or adjusted at any time — but note that increases to existing limits are subject to a mandatory 7-day cooling-off period before they take effect, to prevent impulsive decisions:

• 📅 Daily Limit Set a maximum deposit amount per calendar day. Takes effect immediately when you set it for the first time or when you reduce an existing limit.
• 📆 Weekly Limit Cap the total amount deposited across a rolling 7-day window. Reductions take effect immediately; increases require a 7-day cooling-off period.
• 🗓️ Monthly Limit Set the maximum you can deposit within a 30-day rolling period. This is ideal for players who prefer to plan their entertainment budget on a monthly basis.

To set or change your deposit limits, contact our support team at [email protected] with the subject line "Deposit Limit Request". Our team will process your request within one Bangladesh Standard Time (BST, UTC+6) business day.

Self-Exclusion

Self-exclusion allows you to voluntarily suspend your 5z7 account for a fixed period or permanently. During any self-exclusion period, you will not be able to log in, deposit, or place bets. 5z7 will also suspend all marketing communications to your account for the duration. We offer four self-exclusion options:

• 🔵 30-Day Exclusion A short-term break from the Platform. Your account will be fully suspended for 30 days. You may request reactivation after the 30-day period expires, subject to a 24-hour reflection period.
• 🟡 90-Day Exclusion A medium-term break suitable for players who need more time away from gaming. Reactivation requests will only be considered after the full 90-day period has elapsed.
• 🔴 180-Day Exclusion A six-month exclusion for players who need an extended period away from the Platform. We recommend this option to players who have identified a gambling problem and are seeking to address it.
• ⛔ Permanent Exclusion A permanent, irrevocable closure of your 5z7 account. This option cannot be reversed. 5z7 will never reopen a permanently excluded account, regardless of any future request.

To request any self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you prefer. Your account will be suspended within one hour of our team processing your request. During self-exclusion, no new accounts may be opened and attempts to circumvent the exclusion by registering a second account will result in permanent closure of all associated accounts.

Time-Out Feature

A time-out is a shorter, temporary pause on your account that is distinct from self-exclusion. It is designed for players who simply want a brief cooling-off period without permanently restricting their account. Time-outs are available for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in to your account, deposit funds, or place bets. Your account balance is preserved in full and will be accessible once the time-out expires.

Unlike a deposit-limit reduction, a time-out takes effect instantly — there is no waiting period. You can activate a time-out at any time by contacting [email protected] with the subject line "Time-Out Request". You cannot cancel a time-out once it has been activated, regardless of the reason.

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts to cause harm. The following warning signs may indicate that gambling is becoming problematic for you or someone you care about:

• Spending more money on gambling than you can afford to lose, or chasing losses by placing larger and larger bets.
• Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling.
• Thinking about gambling constantly — planning your next session when you should be focused on work, family, or daily responsibilities.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down or stop.
• Hiding your gambling activity from family members, friends, or colleagues out of shame or fear of their reaction.
• Using gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions rather than as simple entertainment.
• Neglecting personal relationships, work commitments, or health because gambling is taking priority over other areas of your life.
• Repeatedly trying to quit or control your gambling without success, feeling powerless to stop even when you want to.

How 5z7 Supports Responsible Play

Beyond the player tools described above, 5z7 operates a behind-the-scenes responsible gaming programme that monitors Platform activity for patterns associated with problem gambling. Our system flags accounts that show indicators such as rapid increases in session frequency or duration, significant increases in bet sizes relative to historical averages, repeated failed attempts to close or restrict an account, and unusual deposit patterns including multiple deposits in quick succession.

When our system identifies a potentially at-risk player, our responsible gaming team will reach out proactively — typically by email — to check in, share information about our player tools, and offer support. We do this because we genuinely care about the wellbeing of our players, not simply as a compliance exercise.

5z7 also maintains a strict policy of never targeting self-excluded or flagged-at-risk players with promotional materials, bonus offers, or any form of re-engagement marketing. If you are on a time-out or under self-exclusion, you will not receive any marketing communications from us for the duration of that period.

Contact Our Support Team

If you are concerned about your own gambling or the gambling of someone close to you, please do not hesitate to contact us. There is no shame in asking for help — doing so is a sign of strength, not weakness. Our support team is trained to handle responsible gaming enquiries with sensitivity and without judgement. All communications are treated with complete confidentiality.

Please use the subject line "Responsible Gaming" when emailing us so your message is routed directly to our dedicated responsible gaming team. You can also request a call-back or written chat support if you prefer not to initiate the conversation yourself.