5z7 Privacy Policy

Introduction

5z7 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all users who access or use 5z7.club (the "Platform"). This Privacy Policy describes how we collect, process, store, share, and protect personal information when you register an account, place bets, make deposits or withdrawals, or otherwise interact with our services. It also sets out the rights you have in relation to your data and how you can exercise those rights.

By registering an account on 5z7 or continuing to use the Platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this policy and agree to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

Your Six Core Privacy Rights

Every 5z7 player has these six rights with respect to their personal data. The full legal description of each right is contained in the sections below.

Full Privacy Policy

1. Who We Are

5z7 is an online casino and sports betting platform operating at 5z7.club and targeting adult players in Bangladesh. For the purposes of this Privacy Policy, 5z7 is the data controller responsible for determining the means and purposes of processing personal data collected through the Platform. All enquiries regarding this Privacy Policy, data access requests, correction requests, or deletion requests should be directed to [email protected].

5z7 operates the Platform in good faith for the entertainment of adult users in Bangladesh. We are committed to handling personal data with transparency, integrity, and the highest practicable standard of care.

2. What Data We Collect and Why

We collect personal data only to the extent necessary to provide the Platform's services, maintain account security, comply with fraud prevention obligations, and improve the overall user experience. The table below summarises the categories of data collected and the primary purpose for each:

3. Legal Basis for Processing

5z7 processes personal data only when there is a lawful basis to do so. The legal grounds on which we rely for each category of processing are as follows:

• Contractual necessity: processing required to register your account, facilitate gameplay, process deposits and withdrawals, and provide customer support as part of our service agreement with you.
• Legal obligation: processing required to comply with fraud prevention, anti-money-laundering, age verification, and financial record-keeping obligations that apply to 5z7 as a responsible platform operator.
• Legitimate interest: processing for fraud detection, platform security, service improvement, and responsible gaming monitoring — provided our interests do not override your fundamental privacy rights.
• Consent: where we send you optional promotional communications or use non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

4. How We Use Your Data

Personal data collected by 5z7 is used exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected:

• To create and maintain your 5z7 account, verify your identity and age, and ensure only eligible players access the Platform.
• To process your financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and all withdrawal requests, securely and accurately.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• To provide customer support, respond to enquiries, resolve complaints, and communicate important account-related notices to you.

5. Data Sharing and Third Parties

5z7 does not sell, rent, or trade your personal data to third parties. We may share your data with carefully selected service providers only where strictly necessary to operate the Platform. Any third-party processor engaged by 5z7 is bound by data processing agreements that require them to handle your data securely and only for the purposes we specify:

• Payment processors (bKash, Nagad, Rocket, Upay): to facilitate deposit and withdrawal transactions. These processors receive only the transaction data necessary to complete your payment.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, and others): to deliver game content and RNG certification. These providers do not receive your financial or identity data — only anonymised session and gameplay data necessary for game delivery.
• Fraud prevention and security providers: to identify and block suspicious activity. These providers process technical and behavioural data under strict confidentiality obligations and are not permitted to use your data for their own commercial purposes.

6. Cookies and Tracking Technologies

5z7 uses cookies and similar tracking technologies to ensure the Platform functions correctly, maintain your session when you are logged in, and gather anonymised usage analytics that help us improve the service. Cookies fall into three categories:

• Strictly necessary cookies: essential for the Platform to operate. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking Platform functionality.
• Analytical cookies: used to understand how players navigate the Platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is collected in aggregate and anonymised form and is never used to identify individual players.
• Preference cookies: used to remember your Platform settings such as language preference and display options. These are optional and may be disabled via your browser settings without affecting core Platform functionality.
• You may manage cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.

7. Data Retention

5z7 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data (identity, contact): retained for the duration of your active account and for a minimum of five years following account closure, in accordance with fraud prevention and record-keeping obligations.
• Financial transaction data: retained for a minimum of five years from the date of each transaction to satisfy financial audit and regulatory compliance requirements.
• KYC verification documents: retained for a minimum of five years following account closure or the completion of the verification process, whichever is later.
• Marketing preferences and consent records: retained for three years from the date of last interaction or until consent is withdrawn, whichever occurs first.
• Technical and analytical logs: retained for 12 months from the date of collection, after which they are anonymised or deleted.

8. Your Data Rights

You have the following rights in relation to the personal data that 5z7 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 14 days of receiving your request:

• Right of access: you may request a copy of all personal data 5z7 holds about you. We will provide this information in a clear and accessible format free of charge.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing has been unlawful. We may retain certain data where required by law notwithstanding an erasure request.

9. Marketing Communications

5z7 may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, and special offers where you have given consent to receive such communications. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by 5z7.
• Updating your communication preferences within your 5z7 account settings.
• Contacting [email protected] directly with the subject line "Unsubscribe" and we will process your request within 5 business days.

10. Data Security

5z7 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5z7 Platform.
• Encrypted storage of all sensitive personal and financial data at rest using AES-256 or equivalent standard.
• Strict access controls ensuring that only authorised 5z7 personnel with a legitimate operational need can access personal data, on a need-to-know basis.

11. Children and Age Restriction

5z7 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 5z7, please notify us immediately at [email protected].

• Age verification is a mandatory step in the account registration process. No player may deposit funds, access games, or claim bonuses until their age has been confirmed to 5z7's satisfaction.
• 5z7 uses automated and manual age-verification checks, which may include requesting a copy of a government-issued identity document such as a National ID card or passport.
• Any personal data provided for age verification purposes is handled with the highest level of security and retained only for the period required by our data retention policy.

12. Changes to This Privacy Policy

5z7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of any updates. Your continued use of the Platform after the revised Privacy Policy is posted constitutes your acceptance of the changes.

• Minor changes such as typographical corrections or clarifications will be made without specific prior notice beyond the date update at the top of this page.
• Material changes that significantly affect how your data is used or shared will be communicated via a Platform notice displayed for a minimum of 7 days prior to the change taking effect.
• The current version of this Privacy Policy supersedes all prior versions. Prior versions are available upon request by emailing [email protected].

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 5z7 has handled your personal data, please contact our support team at [email protected]. Please include "Privacy Policy" or "Data Rights Request" in your email subject line so your message reaches the correct team promptly. We aim to acknowledge all privacy-related enquiries within one Bangladesh Standard Time (BST, UTC+6) business day and to resolve them fully within 14 calendar days.